Mobile Computing

Mobile Computers, Handheld, Rugged, Wireless (Wi-Fi), GSM and GPRS enabled PDAs and Industrial Computers.

Parcel Network Launches New Handhelds into Stores

03-Nov-2016
Parcel Network Launches New Handhelds into Stores
UK Parcel network Pass My Parcel, which has ambitious plans to grow to over 3500 stores, has launched a new wave of handheld into stores. The company says the devices have simplified in-store processes and “removed previously existing barriers to the delivery of a best-in-class customer experience”.

The network says that the new handheld device “combines two industry firsts in the European market”. Pass My Pass is the first service in the UK to introduce the new Honeywell EDA50 ruggedized Android-based hardware. This is in combination with the first scale deployment of Blackbay’s Fluid Mobile Framework. It says the outcome is a mobile device and user experience so akin to using a regular smartphone that the parcel shop “can focus time and energy on delivering a great customer experience in-store”.

These developments build on the existing strategic relationship between Pass My Parcel, Honeywell and Blackbay, and are part of a two-year contract extension, to the end of 2019, with Blackbay as the provider of delivery management software to the parcel shop network.

The decision to invest in this new technology was not only driven by a desire to be at the forefront of technological solutions but was also in response to feedback from parcel shops about the current handheld terminals. The switch to the Honeywell EDA50 has seen parcel shops move to a more familiar smartphone device and intuitive app-based system. The new technology, that resembles the smartphone in their pocket, immediately addresses any potential training barriers to parcel shop staff and helps to facilitate the highest levels of customer service.

Pass My Parcel now serves 93% of the UK and plans are underway to continue to increase coverage throughout the country. Work is also underway on increasing the current Pass My Parcel client base.

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