Retail

Retail supply chain software for enhanced supply chain efficiency, encompassing warehouse & transportation solutions, inventory control, and strategic/planning modules.

Detego predicts 5 key trends ahead in retail technology

18-Dec-2017
Detego predicts 5 key trends ahead in retail technology
Detego, the UK software company behind various IoT and AI initiatives in fashion retail – including RFID based merchandise management and digitally connected “smart fitting rooms” capable of making recommendations to shoppers – has unveiled five defining key trends that will earmark the retail technology scene in 2018 and beyond. These range from further adoption of the Internet of Things (IoT) in everyday retail practices to rising investments in augmented reality and AI powered chatbots that will change the way people shop and interact with stores in future.

Trend # 1: Personalisation
The digital engagement of consumers, both online and in stores, facilitates the compilation of more and more information on customers, their behaviour, tastes and preferences. But making sense of all this data, coupled with the desire for increased levels of personalisation in retail, means there’ll be a greater dependency on analytical and self-learning systems in future.

Trend # 2: Chatbots
Interacting with customers and offering personalised services will bring AI powered chatbots onto the sales floor, meaning that consumers can get rapid assistance for general enquiries directly on their smartphone. In the not too distant future, it will be common practice to pull out your phone and ask a question as you enter a store, rather than seeking out a sales assistant or searching through the rails yourself. For instance, the chatbot can immediately check with other systems in the background if a particular article is available in your size and notify the staff to bring it to you. These chatbots will bring a form of intelligence into the store that is well-known in online retailing, including targeted recommendations and offers, whilst promoting other popular, similar items, bestsellers, or articles on sale.

Trend # 3: Internet-of-Things (IoT)
Just as smart devices are being increasingly adopted in homes, so will IoT technology make more of a mark in retail. The use of sensors and tags on every item will mean that retailers can more accurately monitor the movement of goods and improve inventory management and achieve efficiencies rarely seen before. Devices that communicate with each other in the store will also bring about a wealth of additional insights into consumer behaviour and preferences for particular product combinations, or flag ‘tried-on, but rarely bought’ articles. Consumers´ requests for more personalised offers will also be supported by the use of IoT in retail.  

Trend # 4: Augmented Reality
We’ve already started to see some retailers using augmented reality to engage customers emotionally and enrich their experience of a brand. Augmented reality combined with “location based” services is also making headway by, for instance, allowing retailers to push their locations onto the user´s smartphone using a 3D map; or helping customers find stores or particular items they are looking for in the right size and colour. These technologies will support retailers to bridge the gap between e-commerce and bricks-and mortar retailing, offering consumers a seamless, more true-to-life experience across all channels.

Trend # 5: Open Platforms
Retail IT landscapes of the future need to be as flexible as consumers are. To compete, retail companies must transition their IT systems to open platforms that enable rapid deployment of new solutions and make use of on-demand cloud services to create outstanding customer experiences. Open platforms will allow retailers to combine in-house software with third-party applications as well as to switch services on or off, as and when required. This makes business innovation easier, faster and less expensive. Although open platforms aren’t yet the dominant force in retail IT landscapes, the increasing demand for greater flexibility will drive the industry to embrace “openness” as a way to meet the needs of evolving businesses and changing consumer requirements.

Logility Unveils Advanced Analytics to Boost Retail Performance
3 days ago
Party City Selects the Most Qualified Candidates with Infor
3 days ago
Manhattan Associates Introduces Customer Engagement Solution
4 days ago
EuroCIS 2018: Detego shows digital InStore solutions for the fashion retail industry
1 week ago
RELEX Solutions to Launch Game-Changing Floor Planning Solution at NRF
1 week ago
Plantagen Sows Seeds for Growth with Infor
1 week ago
Ponden Home Selects BluJay Solutions To Power Enhanced E-Commerce Experience
2 weeks ago
Tyco Retail Solutions wins 2017 Green Supply Chain Award from Supply & Demand Chain Executive
1 month ago
Next Week Set to be Busiest this Year for Home Delivery
1 month ago
Peoplevox e-book offers free guidance to hard-pressed e-commerce retailers
1 month ago
Detego launches new mobile, chatbot and AI solutions for fashion retailers at NRF
1 month ago
Online Retailer Tips for Cyber Monday
1 month ago
Topshop Owner Gets Systems Makeover with Infor
1 month ago
Smyths Toys: at the top of in-store execution
1 month ago
Cleverboxes Automates Drop Ship Process with BluJay’s Commerce
2 months ago
Are retailers really getting the most out of their Store Associates?
2 months ago
Infor Retail Again Named a Leader in 2017 Magic Quadrant for Retail Assortment Management Applications
2 months ago
Indus joins TmaxSoft’s growing roster of ISVs
2 months ago
Hunkemöller Turns to Logility to Support Growing Omni-Channel Business
3 months ago
Infor Reports European Retail Growth
3 months ago
Detego launches new mobile solution for retailers giving fast access to benefits of RFID and the IoT
3 months ago
Serena & Lily Optimizes its Supply Chain Network with Infor
3 months ago
Jargon is Holding UK Businesses Back from New Technology Investment, says Epicor
4 months ago
IBM and SAP to Offer New Co-Created Industry Solution for Retail and Consumer Packaged Goods Industries
4 months ago
Believe the Hype: Blue Yonder Receives Gartner Endorsement
5 months ago
Today’s retail results show online food sales are eating traditional supermarkets’ lunch
5 months ago
AI-powered merchandise management software more effective in combating out-of-stocks
5 months ago
OrderWise Launches Brand New Retail Software
5 months ago
Infor and LinkedIn Partner to Help Boost Sales Productivity
5 months ago
Aspect Software launches Aspect Verify™ 17 in the UK
5 months ago
Extreme Sports Retailer Conquers Warehousing Challenges With Snapfulfil
5 months ago
Gattai, Minoli, Agostinelli & Partners advises Aptos, Inc. in TXT Retail’s €85m acquisition
5 months ago
s.Oliver Selects Manhattan Associates to Expedite Order Fulfilment and Digital and Store Customer Experience
6 months ago
GNC Group partners with Symphony GOLD to Offer 360-Degree Consulting to Regional CPG and Retail Projects
6 months ago
New Detego software to support retailers in consumer engagement with launch of new chatbot and AI capabilities
7 months ago
Jungheinrich PROFISHOP online store opens for business in the UK
7 months ago
SAP and Detego enter partnership
7 months ago
Descartes Launches pixi* E-commerce WMS for Automated In-house and Warehouse Logistics Processes
7 months ago
Descartes Acquires ShipRush
7 months ago
Next Chooses Paragon HDX To Transform Two-Man Delivery Operation
8 months ago
Digital Transformation of Retail Drives Zebra Technologies’ Performance in Q1 2017
8 months ago
The Lack of Visibility in Omni-Channel Retailing is Leading to Lost Sales, Loyalty & Revenue
8 months ago
Martec & RELEX Solutions present ‘State of the Retail Supply Chain 2017’
8 months ago
East of England Co-op: Increasing availability and sales with localised planograms
8 months ago
Integrate to Innovate: Building a Modern Information Environment
8 months ago
Les Enphants Dresses The Children Of Tomorrow With Lectra Fashion PLM
9 months ago
Bright future for leading online fun lights brand
9 months ago
UK Retail Tech upstart Detego appoints prestigious Advisory Board Members
9 months ago
Tieto signs e-commerce deal with major retail chain Granngården
9 months ago