Current Issues

Regular Industry Development Updates, Opinions and Talking Points relating to Manufacturing, the Supply Chain and Logistics.

Open your presents early urges ParcelHero! Faulty Black Friday purchases must be returned by Christmas Eve

18-Dec-2017
David Jinks MILT (pictured)
Head of Consumer Research, Parcelhero
Open your presents early urges ParcelHero! Faulty Black Friday purchases must be returned by Christmas Eve
Black Friday was early this year, which means the legal 30-day return period ends on Christmas Eve. The parcel expert ParcelHero is urging shoppers to check gifts are working before Christmas Day to ensure refunds or replacements.

Britain’s shoppers spent around £8m on Black Friday this year, with a lot of the purchases being presents for Christmas. However, with Black Friday being unusually early, November 24th, the parcel price comparison site ParcelHero is warning the legal 30-day automatic refund or replacement for a faulty item expires on Christmas Eve – before many gifts are even opened!

ParcelHero’s Head of Consumer Research, David Jinks MILT, says: ‘The early returns date looks set to catch a lot of people out. Most of us will only be opening our Wii Switch or trying on that new dress on the big day itself. But if your new console is on the blink, or there’s a big rip in your new top; the bad news is the automatic date faulty returns must be refunded will have run out on Christmas Eve.’

Says David: ‘That’s why ParcelHero is urging people to open the packaging on their Black Friday-bought bargains today and just check to see if that new tablet turns on or that china vase isn’t in bits. That way if there is a fault you can return the gift to the retailer now without any problems under the Consumer Rights Act.’

David adds: ‘I know it’s a bit of a nuisance but if you are about to wrap an item, it will really pay to just open it up and check all is well. You have 30 days to get an automatic refund or replacement for a faulty item under the Consumer Rights Act. After then things can get tricky as the retailer is within their rights to try to show the fault was not there at the time of purchase.’

There is some good news for harassed shoppers struggling with returns however. Amazon is saying that all items purchased after November 1st, 2017 can be returned at any time before midnight January 31st, 2018; and several other retailers are also offering more generous return periods.

Concludes David: ‘A number of larger retailers make a thing of being more helpful about returns at this period. But by no means every store or e-commerce retailer will be so flexible; they are not all channelling the Christmas spirit. That’s why our advice is check your purchases now to ensure you avoid many unhappy returns for New Year.

Meanwhile there is still time to order your gifts online from many leading retailers in time for Christmas. For a continuously updated list of retailers’ final order deadlines, see: https://www.parcelhero.com/events/christmas-gifts-delivery

The supply chain is only as strong as its weakest link
21 hours ago
‘A revolution happened in the way we buy services last week – and no one has noticed!’
2 days ago
Hot Topics at GS1 Connect? Labeling, Blockchain and More
2 days ago
Retailers must Embrace Change
3 days ago
Labeling Solutions That Bridge Islands of Data
1 week ago
My Journey to the World’s Most Important Gathering of Supply Chain Leaders
1 week ago
Workforce of the Future
2 weeks ago
Securing your supply chain against political uncertainty
2 weeks ago
On-demand warehousing could help retailers score big this summer
2 weeks ago
Half of organisations set for major procurement and supply chain AI investment within two years
2 weeks ago
Brexit, the weather & online shopping: How Britain’s favourite conversations are shaping supply chains
2 weeks ago
The Road to Regulatory Compliance for Your Supply Chain Labeling
2 weeks ago
The War on Packaging
3 weeks ago
Five data dramas that keep your CIO awake at night
3 weeks ago
As sales fall new report finds many department stores’ websites suffer from clunky integration and poor delive
4 weeks ago
Got Your Surfboards Ready to Master the Wave of Digitalization?
4 weeks ago
TrustArc to Offer IAPP Privacy Core® GDPR Training to Address Compliance Requirements
4 weeks ago
The Market has never been Stronger for Horizontal and Vertical API Platforms
4 weeks ago
Selecting the best Transport Management System - One of the most important logistics decisions you’ll make
1 month ago
“Digital Transformation” and Supply Chain Planning
1 month ago
Coolest Advice for Making Blockbuster IoT Devices?
1 month ago
The Fall of ‘Made in China’
1 month ago
How can artificial intelligence help the food industry?
1 month ago
Streamlining Operations With Waveless Picking
1 month ago
Creating a common standard for the fashion supply chain…
1 month ago
5 Steps to Improve Your Business’s Supply Chain
1 month ago
Procurement is joining the dots with technology to achieve greater strategic benefits
1 month ago
Don’t get red-carded shipping World Cup items into Russia
1 month ago
Trash talk: how waste management could become an engine for business growth
1 month ago
Could consumers drive a business tech revolution?
1 month ago
Jungheinrich Opinion: The Connected Engineer
2 months ago
Debunking the myths of the Hybrid Cloud
2 months ago
How to Future-Proof a Retail Business
2 months ago
How Enterprise Label Solutions Streamline Supply Chain Management
2 months ago
Ignorance 4.0? UK manufacturing and engineering competitiveness at risk from lack of knowledge
2 months ago
Untangling S&OP and S&OE
2 months ago
The ghosts of retail past, present and future
2 months ago
How to safeguard customer loyalty using digital platforms
2 months ago
The last mile starts with a single step
2 months ago
How citizen developers can speed up business app development
2 months ago
RFID – The missing link in customer insight
2 months ago
Turning blockchain into a real supply chain advantage
2 months ago
Achieving a Sustainability-Centric Retail Model
2 months ago
Gartner Says Global IT Spending to Grow 6.2 Per Cent in 2018
2 months ago
Monster opportunity: the Vampire Economy will take wings this year with late night deliveries
2 months ago
Falsified Medicines Directive: What are the practical considerations for wholesalers and Logistics Partners?
2 months ago
UK manufacturing sees solid growth in March
2 months ago
Elevating IT in financial services
2 months ago
The best, not the biggest
2 months ago