Current Issues

Regular Industry Development Updates, Opinions and Talking Points relating to Manufacturing, the Supply Chain and Logistics.

Calling all business communications!

26-Jan-2018
Calling all business communications!
In a digital world that seems to be dominated by text, IM and email, nothing it seems replaces the personal approach of a phone conversation. According to a recent Wainhouse Research survey, the deskphone remains the most common communication device used today, with almost 85 percent of workforces using one for business communications.

ALE knows a thing or two about voice communication and phones. ALE’s David Zhou provides an insider view on that all-important business asset, the deskphone, and offers some insights into its continued relevance in the workplace.

Can you tell us a bit about yourself?
Hi, I’m David Zhou, a Product Line Manager at ALE in the Terminals Business Unit based in Shanghai. I’ve held various positions in the ALE product team over the past 10 years including program manager and R&D expert. I was deeply involved in designing and launching ALE’s SIP phones, including the 80x2, the 8001/G and more recently the new 8008 DeskPhone.

So, is the deskphone still a strategic tool for business communications?
The market reports show that in the coming five years – from 2017 to 2021 – the business phone shipment market will grow slightly from 29.5M units to 31.6M units. More interesting is that within the same timeframe, deployment of IP phones will grow from 74% to make up 82% of all business phones.

So yes, business phones are still strategic for enterprises and we will see a solid growth of IP business phones in the coming years. Rather than being replaced by different technology, they are becoming part of a larger communications ecosystem. Upwards of 70 percent of end users leverage a combination of a deskphone, PC and mobile device, with the deskphone offering the simplicity, reliability and quality people want in a business environment.

What were the drivers for designing the new 8008 DeskPhone?
We started from what worked. We heard from our customers that they really appreciated the existing hardware quality, extended business communications features and the attractive price. It needed a larger screen for a better communication experience and additional security features such as Denial of Service (DoS) attack protection.

The new deskphones are cost-effective IP phones designed to meet the needs of the “entry-level” market. By that I mean it delivers a modern business-grade design, with advanced, user-friendly telephony features in a highly optimised format. They have the bigger 2.4-inch LCD screens with six contextual keys and 4-way navigator keys to easily operate the phone’s rich features, such as speed dial and dial by name.

The 8008 DeskPhone supports the advanced business communication features of the Alcatel-Lucent communication servers, Alcatel-Lucent OXO Connect and Alcatel-Lucent OmniPCX® Enterprise, which give users access to enterprise features like conference hold, directory and voice mail. The 8008 DeskPhone supports both the feature-rich NOE (New Office Environment proprietary protocol) and SIP stack in survivability mode. From early next year it can also be used in standard SIP, which means the phone can work with a standard SIP server.

What additional benefits does a customer gain from the latest generation of phones?
In addition to traditional daily office usage, deskphones nowadays must offer remote worker functions with a strong security-related value proposition. With the latest generation of phones, communications can be encrypted with IPSEC so the phone can be used securely outside the company’s network and support a built-in VPN client. Deskphones such as the 8008 also support additional SIP standards for more features when deployed in SIP mode.

From a product specification point of view, we also improved the LCD screen to make better use of communication features by creating three lines on the screen. We worked hard to ensure we could optimise energy consumption, which has become an increasingly important consideration for many businesses. With similar pricing to existing ranges, you can have more features on the 8008, better power, better design and better software.

You mentioned you have more than 15 years of experience in designing business phones. What was the most remarkable challenge for you and your team during this project?
From a personal standpoint, working in a multicultural environment with teams located in China, France and India is a strong challenge, but the final result is very enriching and satisfying!

Successful Freight Match Takes Intelligence
13 hours ago
KFC delivery woes show the value of supply chains in modern business
1 day ago
With an "analog supply chain," the resulting lack of agility will cost you
2 days ago
Are UK shoppers falling out of love with the internet?
5 days ago
How to Prevent Weather Fluctuations from Taking Your Supply Chain by Storm
1 week ago
With Pressure Rising, 3PLs Can Improve Internal Efficiency
1 week ago
Perfecting the illusion of a single, seamless retail experience with Networked Order Management
1 week ago
Efficiencies should begin at the printer
1 week ago
Battle Of The Sexes: Views Divided Between Gender Pay Gap And Career Damage From Having Children
1 week ago
The UK’s Productivity Puzzle: How Updating Technology Can Bolster Manufacturing Output
1 week ago
What is on-demand warehousing?
1 week ago
Why Change-Hungry Young Generations are the Key to Unlocking Growth
2 weeks ago
A longer view from the inside: Infor GT Nexus Commerce Network customers look beyond 2018
2 weeks ago
Cross-border Logistics: Complex but Inescapable
2 weeks ago
UK manufacturing growing, but starts to slow from price pressures
2 weeks ago
The Future of Consumption: A Question of Trust
3 weeks ago
Three New Year’s Resolutions Retailers should be making for 2018
3 weeks ago
Stronger Sterling suggests UK economy is in better shape than expected
3 weeks ago
Vehicle Shortage Continues To Worsen According To TimoCom’s Transport Barometer
3 weeks ago
Gartner Says Self-Service Analytics and BI Users Will Produce More Analysis Than Data Scientists Will by 2019
3 weeks ago
Now Brexit may end 14-day ‘cooling off’ shopping returns
3 weeks ago
In the future, retail is all about embracing "temporary"
4 weeks ago
'Tis the Season for Post-Holiday Product Returns: Are You Prepared?
4 weeks ago
Europa Road Maps Out 2018’s Main Challenges
4 weeks ago
The Stress Factor: What the Online Rhetoric Doesn’t Tell You about Business Growth
4 weeks ago
Food Safety Belongs in the Supply Chain
4 weeks ago
Your business already uses e-business – are you using it to your benefit?
1 month ago
Guidance for Employers on the General Data Protection Regulation coming into force in May
1 month ago
Four Predictions for Supply Chain Operations to Kick Off 2018
1 month ago
Supply chain visibility 2018: You can’t hit what you can’t see..
1 month ago
Analysts Support a Single Model for Sales and Operations Planning
1 month ago
Industry 4.0 – Seize the Moment (in small steps)
1 month ago
Kuebix Makes 2018 Transportation Predictions That Will Shake-Up the Supply Chain
1 month ago
Looking Ahead at CRM Trends for 2018
1 month ago
Driver Shortage The Biggest Challenge Facing The Road Transport Sector In 2018 Says Paragon Survey
1 month ago
A View on Blockchain for Business—Transformational Blockbuster for 2018, or ‘Slow Burn’?
1 month ago
The State of Food & Beverage Labeling
1 month ago
2028: What Work Will Look Like a Decade from Now
1 month ago
UK manufacturing sees continued growth
1 month ago
Logistics in 2018 will be an anxiety-inducing war of tech vs. economics, and that’s great
1 month ago
GateHouse Telecom Sees ‘Connectivity’ Dominating Satellite Communications in 2018
1 month ago
Home Depot’s rumoured XPO Logistics take-over ‘bad news for UK brands’ warns ParcelHero
1 month ago
Why inkjet is the printing technology of the future
1 month ago
Is it ALL about the last mile?
2 months ago
Open your presents early urges ParcelHero! Faulty Black Friday purchases must be returned by Christmas Eve
2 months ago
Auto Manufacturers: Be Ready for Recalls
2 months ago
Three Business Rules to Forget in the Digital Era
2 months ago
British factories are about to increase investment at the strongest rate in four years
2 months ago
AI – Unlocking the Secrets of the Global Supply Chain
2 months ago