Evoke delivers enhanced support to ensure successful apps

More and more companies are understanding the value the right app can bring to their business, whether they use the app internally or create it for their partners or customers.

An increasing number are also recognising that a low code app development environment could provide the best opportunity for them to create and deploy their desired app.

But where do they go from there? How do they select the right platform to confidently base their development on? Just as importantly, how can they ensure their chosen platform will provide everything they need to create and deploy a successful app?

BlueFinity believes it has the answer. It has combined the advanced Evoke Rapid App Development platform with an unrivalled level of support through its new Evoke Premium Support Package.

This package gives Evoke’s clients a comprehensive range of assistance sessions which are designed to take a new Evoke user from the initial installation of the Evoke Developer through to the successful deployment of their first live app.

Evoke Premium Support starts with an Environment Review, to make sure the app can access the chosen database(s) and that it works properly on the chosen computer and there is nothing to hinder the development.

Live Person User Training is also part of the package to guide users through the creation of the first few screens and functions of the app. This support only finishes when an app is ready to be deployed. Underlying this support is a comprehensive, context sensitive, user help system, written in plain English, that provides advice and guidance for users at every stage.

There is also on call support, with experts from Bluefinity available to answer questions about Evoke’s capabilities and techniques, helping users gain a full understanding of features and options.  Finally, as their experience level grows and they continue to develop apps, App Reviews are provided to help with design, optimization, use of advanced features, etc.

Malcolm Carroll, Director at BlueFinity said, “The challenge for companies is that once they have evaluated and selected their chosen platform, there is the actual development process to consider. User training must always be provided, but we think that it is so important to go further.

“We help with the integration of the app builder into our customer’s existing systems environment and then continue to support the developer throughout the app creation process. Even seemingly incidental questions can be answered and functionality explained. Although we provide on-line user assistance and comprehensive context sensitive help screens, sometimes customers just need to talk to someone who can help with their specific requirements or obstacles.”

BlueFinity further supports customers by offering value-based pricing. The developer license (which comprises everything customers need to create apps) is available at a nominal fee. Subscription fees are only payable when the app is deployed ‘live’, and when the client obtains actual value. The Premium Support Package is included in the cost of the Evoke Developer License.

Carroll adds, “This approach to pricing and support sends a clear message to our customers and partners that we have a shared interest in the deployment of successful apps. We are as committed to this being a success for them as they are, and testament to this, is our ever-increasing number of clients and live apps created by Evoke.”