One Nexus Group announces Courtesy Vehicle Programme, One Nexus DRIVE

One Nexus Group, a leading technology solution and professional services provider for the automotive industry, has today announced its latest offering to the market, One Nexus DRIVE. The programme will fall under two umbrellas, DRIVE SaaS (Software as a Service) and DRIVE operations which will further enhance the OEM, dealer and customer experience.

A cloud-based version of DRIVE SaaS, consisting of One Nexus proprietary software, is a Dealership-facing application that feeds into One Nexus CRS (reservations), data extraction, and accounting systems. It enables a consistent Dealer approach across the entire network, allowing OEM control of warranty expenditure and performance to policy via notifications through a dashboard, and compliance with any OEM courtesy policy as any agreed data feeds allow cases to be updated in ‘real time’. Dovetailing DRIVE SaaS, DRIVE Operations is a fully managed end-to-end supply service/programme via a dedicated call centre, that includes customer liaison, vehicle supply, insurance provision, and statutory compliance.

At present, One Nexus Group is a leading solution that organises replacement vehicle hire for dealership customers, whether that be through a third-party supplier or via one of the Dealers Courtesy Vehicles (DOV). It also manages the relationship between the customer and the hire vehicle providers through both a dedicated call centre and use of AI technology – or organising payment to dealerships if it is using a DOV, via a ‘self-billing invoice’ process, keeping

administration to a minimum and maximising OEM and dealer efficiencies. The Group also facilitates any financial support payments directly to customers if this forms part of the Dealers’ courtesy policy.

With DRIVE, Service Advisors and Service Managers alike will now be able to inform One Nexus that a vehicle replacement hire is required while a customer’s vehicle is being repaired due to a warranty issue. Financial support payments can also be facilitated in the same way if this forms part of the courtesy policy. By using DRIVE to action vehicle hire/financial support requests, dealers will help fulfil customers’ expectations.

It is also possible for dealers to use DRIVE to inform One Nexus they are providing a vehicle to a customer on hire or that they require a financial support payment because the vehicle hire is not needed (i.e., Rental Operators or Fleets that have alternative vehicles at their disposal).

In accordance with policy, DRIVE cases can be raised whenever a warranty repair takes longer than one day or is covered by a suitable field service action. And, in the event vehicles are rented, Dealers can either provide their own vehicle or request transportation from One Nexus, which will liaise with 3rd Party Suppliers to obtain alternative vehicles.

Grant O’Hara, Head of Commercial Development, One Nexus Group commented, “Customer loyalty is a critical part of any business in a competitive marketplace. For dealers to stand out, they must not only build long-term trust  but advocacy too with their customers through delivering a world-class customer experience. DRIVE enables OEM’s and Dealers to take advantage of a seamless end-to-end service experience, which has been refined by One Nexus Group over a 25 year period.

“Keeping  customers mobile is one of the most important things One Nexus does. We rely upon trusted relationships with OEM’s and Dealers to enable this, and DRIVE is the tool that will help  achieve this.”

<label><b> By One Nexus Group </b> </label>