Colt expands cloud voice services with Genesys, Twilio & Zoom

Colt Technology Services (Colt) the digital infrastructure company, today announced the expansion of its Colt Intelligent Communication services (CIC) portfolio to meet growing demand from customers requiring agile, cloud-based global voice solutions. New Colt Cloud SIP is a flexible service which seamlessly connects across the Colt IQ network to platforms from leading communication service providers (CSPs) including Genesys, Twilio and Zoom. The service is ideal for companies with a hybrid workforce, looking to boost collaboration and improve their customer experience with a secure, high-performance cloud-based voice solution which integrates with best-of-breed cloud platforms. Colt is also extending its Teams voice activation, through Direct Routing and Operator Connect to three new countries: Slovakia, Luxembourg and Norway.

Activating voice can be complex, but Colt focuses on automating processes to reduce this complexity for its customers. Businesses benefit from Colt’s industry-leading commitment to customer experience, to automation and simplification, while maintaining their existing relationships with providers. Alternatively, businesses can select a new partner within Colt’s ecosystem such as Genesys, Twilio or Zoom.

Colt has spent time establishing voice connectivity with major CSPs; automating and integrating SIP Trunk ordering and provisioning; establishing partner agreements; and making sure services are fully compliant with regulatory standards.  Now, Colt can connect voice services with any cloud vendor that supports a Bring Your Own Carrier (BYOC) capability.

Peter Coppens, VP Product Portfolio, Colt Technology Services said, “We’re excited to welcome global leaders Genesys, Twilio and Zoom to our popular partner ecosystem, at a time when more and more businesses are moving voice to the cloud. It’s a perfect fit for the modern workplace: there’s no physical hardware to manage; it’s secure and resilient; costs are transparent and it suits a hybrid workforce. Managing providers, contracts and provisioning is the time-consuming part. With Colt Cloud SIP, we solve that problem for our customers, interconnecting their applications to voice services almost anywhere in the world.”

The cloud voice market is seeing continued growth. A forecast* from Gartner^®, Inc. states “The global cloud telephony market is projected to yield an 8.2% CAGR from 2022 to 2027”.

*Gartner, Inc., Forecast Analysis: Unified Communications Worldwide, by Analysts Megan Fernandez, Daniel O’Connell, Brian Doherty, Anubhav Nigam, published 19^th April 2023

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