Blue Yonder unveils AI agents for ‘supply chain of the future’

Blue Yonder, the world leader in end-to-end digital supply chain transformation, launched several new solutions and showcased its vision to build the supply chain of the future at ICON 2025, its annual customer conference, taking place in Nashville, Tennessee. During the opening keynote session, Blue Yonder’s CEO Duncan Angove launched the company’s new Cognitive Solutions and five critical artificial intelligence (AI) agents that enhance speed and agility in supply chain management.

“We are excited to launch our Blue Yonder AI agents that will revolutionise supply chain management,” said Angove. “Built on over two decades of AI and machine learning expertise, these AI agents empower businesses to act with machine speed and precision, even in complex situations. These new agents are groundbreaking in their approach and will transform some of the key functions in the supply chain. And they’ve been thoughtfully developed to help reduce waste and costs. They optimise the entire supply chain and enable faster, smarter decision-making. Together with our customers, we are setting new benchmarks for addressing supply chain challenges to move beyond boundaries.”

AI-Enabled Next Generation Cognitive Solutions

Blue Yonder’s Cognitive Solutions are more intelligent and precise with AI natively built-in, allowing businesses to autonomously coordinate tasks, decisions and workflows across all parts of their supply chain. These solutions are built on a modern and true cloud architecture, sit on the Blue Yonder Platform and Snowflake AI Data Cloud, have access to a multi-enterprise network, and offer end-to-end interoperability and unified decisioning. The Cognitive Solutions also offer reimagined experiences for users through innovative uses of predictive, generative and agentic AI.

Cognitive Solutions support supply chain teams by expediting routine tasks, helping solve problems, and analysing complex data quickly. With these enhanced capabilities, Cognitive Solutions empower supply chain teams to move more quickly from data to real-world action. More information on Blue Yonder’s Cognitive Solutions will be available in tomorrow’s ICON announcement.

Machine-Speed Decisioning With AI Agents

Blue Yonder’s new AI agents, built in collaboration with customers, enable businesses to see, analyse, decide, and act with machine speed and precision, even amid disruptions and evolving geopolitical situations. Agentic AI is also infused throughout Blue Yonder’s supply chain planning and execution solutions, offering continuous optimisation of the end-to-end supply chain network.

Customers can unlock additional agentic functionality with Cognitive Solutions, including the ability to:

Increase the impact and return on investment: AI agents are transforming how organisations manage their operations by analysing a wide range of planning and execution data, enabling more informed and comprehensive decision-making. AI agent recommendations can be swiftly automated with human approval, ensuring faster response times and enhancing operational agility.

Reduce decision-making lag and potential missed issues: Supply chain teams are empowered to take action from anywhere, at any time thanks to a mobile user experience (UX) for AI agents, ensuring that critical decisions are made promptly. Also, real-time push notifications and alerts from the AI agent provide a quick overview of developments, allowing teams to prioritise actions effectively and promptly address urgent matters.

Accelerate human decision-making and expert analysis: The AI agents operate within an adaptive UX that adjusts to a user’s device and working location (whether in an office, on location, in a car/truck, etc.), enabling supply chain teams to seamlessly zoom in and out with the speed and flexibility needed to analyse plans and take action at both granular and macro levels. Additionally, visualisation of supply chain data and activities by the AI agents offers comprehensive end-to-end modelling, helping teams identify opportunities and make informed decisions that drive efficiency and growth.

Blue Yonder’s AI agents include:

Inventory Ops Agent: Thanks to the Inventory Ops Agent, planners can match supply with demand by guiding attention to mismatches, exceptions, and systemic issues. The agent rapidly diagnoses root causes — from material or capacity constraints to parameter or configuration errors — and recommends actionable solutions like alternate sourcing, expediting, or demand swaps. It also highlights necessary plan adjustments based on real-time conditions and communicates changes to ensure downstream alignment.

Shelf Ops Agent: Planograms are an important part of visualising the in-store experience, yet they can be time-consuming for planners to create. With the Shelf Ops Agent, planners can rapidly perform at-scale planogram edits with simple, natural-language interactions. Actions such as swapping a product with another in many planograms, updating planograms in a project, analysing performance, and creating custom reports can now be performed with a few instructions, boosting user productivity.

Logistics Ops Agent: Logistics is a key part of any supply chain, yet with so many moving pieces and constant disruptions, it can be daunting to keep track of operations. The Logistics Ops Agent helps logistics teams monitor conditions and recommend route changes to prevent delivery disruptions, as well as automate appointment scheduling changes to speed execution. It also identifies ways to optimise transport costs, on-time deliveries and emissions.

Warehouse Ops Agent: Executing intraday plans with precision remains a significant challenge in dynamic warehouse environments. Success hinges on the ability to adapt to real-time changes and make informed decisions at both strategic and operational levels. The Warehouse Ops Agent empowers warehouse leaders to drive consistent performance every day. By intelligently coordinating highly interdependent tasks, the agent enables faster, more confident decision-making. It dynamically reallocates labour in response to shifting priorities, optimises warehouse layouts based on predictive demand and supply insights, identifies outbound risks early to prevent delays, streamlines trailer docking and unloading according to content urgency and staffing levels, and proactively mitigates risks associated with on time in full (OTIF) compliance. The result is greater agility, higher throughput, and improved service reliability — delivered seamlessly at scale.

Network Ops Agent: With the help of the Network Ops Agent, customers can effectively monitor supply chain operations across the multi-enterprise network, proactively manage disruptions, and optimise inbound supply and logistics by automating order confirmations, stockout resolutions, carrier assignments, predictive ETA updates, container prioritisations, appointment re-scheduling and performance analysis. This allows businesses to pivot quickly to avoid delays, ensuring that raw materials, components and finished goods arrive on time, in full at low cost. Users can have multi-modal interactions with the agent to gain real-time insights and collaboratively orchestrate problem resolutions.

“With more than 25 billion AI predictions being delivered every day, Blue Yonder is taking supply chains to the next level with our AI agents,” said Angove. “The five new AI agents empower our customers to see, analyse, decide, and act, enabling them to respond swiftly to disruptions, minimise delays, uncover growth opportunities within their supply chain, and increase the return on investment in their solutions. At ICON 2025, we also demonstrated our new Tariffs Agent to help customers quickly find solutions and alternatives to minimise the negative impact on their organisations. All of these AI agents are transforming the way businesses manage their supply chains.”